A dial-in service that’s been servicing Timmins for a long while needs a bit of work.

The United Way says data in the 211 service needs updates to help call centre works give out accurate information to local residents.

The call centre is located in Thunder Bay, as they started the service and “did it right.” The official at city council says other areas—including Timmins—“can use a bit of work.”

The hope is this will help residents call EMS services less, and save the city a few dollars.

211 helps residents find access to social or governmental services, or even locating a local food bank. In 2013, the service received over 500,000 calls and a video presented to council boasts 92% of callers get the help they need.

The service is also available online at 211Ontario.ca.

The presentation was centred around the United Way’s recent re-structuring. An office is still located in Timmins, in what officials refer to as the hub of a coverage area.

This is one of six provincial districts that are part of 256 communities.

CLICK HERE to see the full presentation at Timmins city council, under Item 3A.

Filed under: Local News