**CITY OF TIMMINS NEWS RELEASE**

In order to accommodate the addition of the new customer service centre and to facilitate the renovation to the main floor of City Hall, various departments will be required to temporarily relocate during the construction period.
 
Effective May 7, 2018 the Building Inspectors and the Manager of Building Services will be located in the lower level of the Engineering Building at 236 Algonquin Blvd. East.
 
Effective May 14, 2018 the Tax Department, including cashiers and tax collectors will be located in the Confederation Multi Sports Complex at 303 Cameron St. South. All tax and water inquiries and payments should be redirected to that location.
 
Effective May 14, 2018 the Plans Examiner, GIS Coordinator and Building Department Administrative Assistant will be located in the Clerks Department on the second floor of City Hall.
Although the physical location will be temporarily changed, email and phone numbers for these departments will remain the same.
 
We would like to thank you for your patience and cooperation during this transition period.
 
Background:
The objective of Service Timmins is to raise the bar and take the City’s current decentralized customer service practices to the next level. The new centralized model will enhance the service options, provide information to staff and customers, update guidelines, and serve the community in a wide variety of ways through phased in technology and customer service. It will be a one-stop centre for providing a single point of contact for quality customer service, by phone, email, online and in person.
 
As the Corporation of the City of Timmins moves toward a centralized customer service centre model, several changes are being made within the organization, and we are committed to keeping you informed on the progress with these regular updates.